Account Deletion

How to request deletion

You can request deletion of your Angel Pharmaceutical account at any time by contacting our support team from your registered email address or phone number. This page applies to accounts created for the Angel Pharmaceutical mobile app and website.

• Email order@angelpharmaceutical.com with the subject "Account Deletion Request"
• Include your full name, registered mobile number or email address, and any recent order number if available
• You may also call +91 93735 73906 and ask support to start an account deletion request

Verification before deletion

To protect your account, we may verify that the request comes from the account owner or an authorised representative. We may contact you through your registered email address or phone number before completing the request.

Data deleted

After verification, we will delete or anonymise personal data associated with your account where deletion is permitted by law and operational requirements.

• Account profile details such as name, email address and phone number
• Saved addresses and customer preferences
• Wishlist, cart and app session data
• Uploaded documents and prescription records where deletion is legally permitted

Data we may retain

Some records may need to be retained for legitimate reasons such as pharmacy regulation, tax, accounting, fraud prevention, dispute resolution, safety, security or other legal compliance. Retained records are limited to those purposes and are protected under our Privacy Policy.

• Invoices, payments, refunds and tax records
• Medicine order and prescription dispensing records required by applicable law
• Records needed to investigate fraud, abuse, legal claims or safety concerns

Processing timeline

We aim to acknowledge deletion requests within a reasonable time and complete eligible deletion after verification and required checks. If we cannot delete specific records immediately, we will explain the reason and the applicable retention requirement.

After deletion

Once your account is deleted, you may lose access to order history, saved addresses, prescriptions, invoices, refunds, loyalty benefits and customer account features. You can create a new account later, but deleted account data may not be recoverable.