Grievance Redressal Policy

Our commitment

We aim to handle complaints fairly, respectfully and without unnecessary delay. You will not be treated adversely for raising a genuine concern.

Issues you can report

• Order, delivery, return or refund concerns
• Payment or invoice discrepancies
• Product quality or prescription-handling concerns
• Account, privacy or data requests
• Vendor conduct or website content concerns

How to submit a grievance

Email order@angelpharmaceutical.com or call +91 93735 73906. Include your name, registered contact information, order number (if applicable), a clear description and supporting images or documents.

Resolution process

• We acknowledge and record the complaint
• The appropriate team reviews relevant records
• We may contact you for additional information
• We communicate the resolution or next steps
• Complex or regulated matters may require additional time

Escalation

If the initial resolution does not address your concern, reply to the same case and request escalation. Mention the complaint reference and explain why further review is required.

Good-faith use

Please provide accurate information and avoid abusive, fraudulent or repetitive submissions. This policy does not limit any statutory consumer rights or remedies available under applicable law.