Return window
Raise a return request promptly after delivery from your Customer account. Eligibility and the permitted return period depend on the product type, condition and applicable pharmacy regulations.
Eligible returns
- Wrong product delivered
- Product damaged during delivery
- Expired product or insufficient usable shelf life
- Sealed non-medicine item that meets the displayed return conditions
- Missing item or quantity mismatch
Items we cannot accept
- Opened, used, altered or tampered medicines
- Temperature-controlled or perishable products
- Products without original packaging, invoice or labels
- Items damaged after delivery
- Products restricted from return by health and safety law
How to request a return
Open Customer → Return Requests, select the order and item, choose the reason and upload clear images when requested. Keep the product and original packaging available until the request is resolved.
Inspection and pickup
Approval may require image verification or pickup inspection. A request can be declined if the returned item does not match the submitted information or fails eligibility requirements.
Refund timeline
Once approved, refunds are initiated to the eligible original payment method or another permitted method. Bank and payment-provider processing time may vary. Delivery or convenience charges are refundable only where applicable.
Need help with this policy?
Our support team can help with questions or requests.